Shipping, Returns & FAQ
Shipping Information
- To-the-Door Delivery: R110 - R180
- Pietermaritzburg Pick-Up: FREE
*Final costs may vary depending on location
Processing time: 2-5 business days after payment confirmation
- Custom Perspex Orders: Up to 6 weeks
- Out-of-Stock Items: Delayed until restocking , or customer will be notified of alternate options
Delivery Estimates:
- Durban: 2-4 days (Order before 12PM for faster delivery)
- Johannesburg: 2-4 days
- Cape Town: 3-5 days
- Outlying Areas: Up to 7 days
Need alternative delivery address? Contact via WhatsApp 0645236382
Collection address:
Nappy Factory Shop
227 Royston Road,
Pietermaritzburg 3201
Contact for collection inquiries:
Thandeka 064 523 6382
You'll receive email notification when your order is ready for collection
Returns & Exchanges
14-day return policy from delivery date
Personalized items cannot be returned
Return shipping costs are customer's responsibility
Immediately contact:
WhatsApp 0645236382 or
letsshopsa@gmail.com
At Let's Shop, we prioritize your satisfaction. We understand that sometimes a product might not meet your expectations, and we're here to ensure a smooth return process.
Eligibility for Returns:
- Products must be returned in their new, unopened condition within 7 days of delivery
- Notify us within 7 days for incorrect, faulty, or misdescribed products
Damages:
- Report damages with photos of outer box, inner packaging, and damaged item
- Validated claims result in replacement, voucher, or original payment refund
If unsatisfied with a product:
- Return at your own cost to: A.M.Products - 227 Royston Road, Pietermaritzburg, 3201
- Our premises are open Monday-Thursday, 9:00 AM - 3:30 PM
- Refunds exclude original shipping costs
Return Process:
- Keep original packaging with all labels and accessories
- Provide damage photos if applicable
- Double-box returns with protective padding
Important Notes:
- Improper packaging may incur 10% repackaging fee
- Damage from poor packaging voids refund
Refunds & Replacements:
- Processing time: 8-10 working days after inspection
- Bank processing may take additional 3 days
- Replacements subject to availability
- Errors on our side qualify for correct item, voucher, or refund
Terms & Conditions
Our full Terms of Service can be found on the "Terms of Service" page. By placing an order on our website, you agree to these terms and conditions. If you have any questions or need clarification on any section, it is your responsibility to contact us before completing your purchase.
These terms are established to ensure fair and equal treatment for all customers. In rare cases where miscommunication occurs, we may make exceptions, but the responsibility to seek clarification rests with the buyer.
For more details, please visit our Terms of Service page.