refund and return policy

Refund & Return Policy

At Let's Shop, we prioritize your satisfaction. We understand that sometimes a product might not meet your expectations, and we're here to ensure a smooth return process.

Eligibility for Returns:

  • Products must be returned in their new, unopened condition within 7 days of delivery.
  • If you receive an incorrect or faulty product, or if it's not as described on our website, please notify us within 7 days.

Damages:

  • If your product arrives damaged, missing any parts, or inoperable, notify us within 7 days. We will require photographs of the outer box, inner packaging, and the damaged item to assess the cause.
  • Once validated, we will, according to your preference: replace the product (if available), issue a refund voucher for the purchase price, or issue a refund using your original payment method.

If you are  unsatisfied!

If you are not satisfied ,with a product, you must courier it back to us at your own cost. Send the product to our adress (A.M.Products -227 Royston Road, Pietermaritzburg ,3201) using your own courier. Our premises are open Monday to Thursday, 9:00 AM to 3:30 PM. Plan your return accordingly.Please note that refunds will be issued for the returned item(s) only and will not include the original shipping cost!

Return Process:

  1. Ensure the product is in its original packaging with all labels, stickers, and accessories.
  2. If the product arrived damaged or missing parts, provide photographs of the outer box, inner packaging, and the damaged item.
  3. Package the returning product in its original packaging, inside another box with ample protective padding. Returns without proper packaging may incur a 10% repackaging fee. If the product is damaged due to inadequate packaging, a refund cannot be issued.

Refunds & Replacements:

  • Please note that refunds will be issued for the returned item(s) only and will not include the original shipping cost
  • Once we receive and inspect the returned item, we'll process your refund or replacement. Refunds are typically processed within 8 to 10 working days and can take up to 3 additional days to reflect in your account due to banking timelines.
  • Replacements depend on product availability.
  • If we mistakenly deliver the wrong product or if it's not as described, we'll either deliver the correct item, send a voucher for the purchase price, or issue a refund using your original payment method.

We strive to provide accurate product information, availability, pricing, and delivery details on our site. However, if there's an oversight, we're here to rectify it.

Thank you for choosing Let's Shop. We value your business and aim to provide a hassle-free shopping experience. If you have any questions or concerns about our return policy or any other matter, please reach out to us.

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